You can also schedule a callback for a more convenient time. To purchase support, call 80 and follow the prompt for "installing." To avoid waiting on hold, request a callback from the first available agent. Do you wish to buy a support contract? (Support for Acrobat 8 and lower versions is available only on the user to user forums & online self support) *Īdobe offers paid phone support for a US$39 fee per incident* as well as other customized support options. Support for Acrobat 10 requires a valid Support Contract. Please select the product you need help with: *Ĥa. ![]() Where do I have to go just to download a trial of Acrobat 9 standard so I can put in my valid serial number? So I go to chat and it says to go to the forums for help. Now I'm on the forums and I'm directed to contact chat support. I called Adobe phone support and confirmed that my serial number is valid, but stated that support via phone for Acrobat 9 is not available and directed me to the forums. Then in parenthesis, 4a states "Support for Acrobat 8 and lower versions is available only on the user to user forums.". Once that is selected, 4a states that Acrobat 10(or is it X? not very consistent) requires a Support Contract. Since I need assistance with version 9, I select Acrobat X & Lower versions. In the chat, it asks you to select the product you need help with. Here is a screenshot of the options I have when attempting to contact support. ![]() The chat support says to go to the forums. Unfortunately, I have tried that already.
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